First, this isn’t a rant at those that RUN internet stores, it’s about those that are stupid, lack common sense, and BUY from them then complain about things outside the stores control.
Now for more details, I order things from Amazon.com fairly often, ordered a new headset and mic yesterday, and decided it was finally time to get a decent camera and ordered one about twenty minutes ago.
After ordering the camera, I was looking through my orders and realized the Camera and headset were coming from independent sellers rather then amazon.com itself. I’m fine with that, but since I could, I decided to read the reviews. Both companies have over a 95% positive review rate, so that comforted me even more, however those that gave BAD ratings just have me shaking my head in amazement…
Here’s the one I read last, an exact copy and paste;
“make sure you read the fine print, when you order a product from galactics. Ordered a game from them and didn’t see fine print that it was for mindows 98. The game would not work with vista, and they would not exchange for updated version.”
Hey folks, game companies rarely if ever will re-release an updated version of a game for a new OS. They MAY have a patch that will allow it to run on the new OS, but they won’t release a whole new disc. This is not the stores fault. There is nothing wrong with the game, it’s just you. If you wanted to return it, they probably would give you your money back, however, they can’t exchange it for something that doesn’t exist.
There were also several people complaining about the shipping, including one person that complained and gave the company a low rating because the package sat in one city for a week straight. Hey, newsflash, these companies don’t own their own shipping company too, they send it via USPS, UPS, FedEx, etc. Once they ship it out, it’s on the shipping company, they can’t make it get there any faster, blaming them for when it arrives is like blaming a gas station for the MPG your car gets. They sold you the gas, it isn’t their fault your car uses so much of it faster then you’d like.
I also saw one person complain about how they received two of the item and were billed for two. Here’s a thought though, check your cart before going through the order process, and make sure you’re only ordering one. I highly doubt the company misread the 1 for a 2 and their system automatically billed you for 2 to boot. If they sent two, odds are you ORDERED two.
Of course, there are legitimate complaints, such as some people not getting their packages, difficulty getting a-hold of the company, damaged packaging INSIDE the shipping box, and wrong items shipped. Those people have actual complaints against the company and are using the reviews properly, however those that act like complete idiots, like some of the above, I think should stick to stores.