Had a pair of Plantronics Gamecom 377’s for just short of a year now, really do love the things, good sound quality, I like the mic set up, a bit tight, but not too bad, and overall, comfortable. Sadly, today, they broke on me. Literally, the plastic snapped while putting them on. I really didn’t want to pay for a new set, even though I’m probably due to get a fresh set and a new soundcard soon anyways, but, with my trip in April coming up, I’m trying to spend as little money as possible.
Thus I emailed newegg, having noticed I had a limited warranty on them after checking the invoice from the original order, that lasts 1 year. I got this set 4/28/09, so, just barely in that period.
I figured the best result would be I’d have to send them back to newegg and after a few weeks I’d just get a fresh pair. Worst case, I figured I’d get told that since it was a physical break and I couldn’t prove it was a faulty product, the warranty wouldn’t cover it.
What I EXPECTED, was probably return it and get a discount on getting a new one. Or rather, that’s what I was hoping for.
Instead, within a few hours I got an email back saying it’s being replaced free of charge, and, I don’t have to even return the broken one. The order is already processing. The rep said it’s a one time exception, and I don’t know if it’s because I’m a long time customer, or just they’re willing to do this once for anyone, or if it’s just because it’s a fairly low cost item compared to many other things they sell.
However, regardless of the WHY they did it, point is, they made me really quite happy BY doing it, and, even if their prices were a bit higher, I’d definitely continue to show with them, at this point the low prices is just on real nice perk.
Entries (RSS)